Customer Advocacy.
(eVideo)

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Published
Carpenteria, CA linkedin.com, 2017.
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Format
eVideo
Language
English

Notes

General Note
6/14/201712:00:00AM
Participants/Performers
Presenter: Brad Cleveland
Description
Learn to how to use customer advocacy to improve customer experiences and create loyal customers who are promoters of your products and brand.
Description
Learn why customer advocacy is important, how to develop employees who are customer advocates, and how to use the voice of the customer (VOC) to inform strategies across functions including IT, HR, R&D, production, and legal. Customer strategist Brad Cleveland reveals a proven model for creating an effective customer advocacy initiative, which includes capturing customer insights, interpreting and analyzing intelligence, communicating findings, prioritizing action items, measuring results, and turning customers into promoters of your products and services.
System Details
Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.

Citations

APA Citation, 7th Edition (style guide)

Cleveland, B. (2017). Customer Advocacy . linkedin.com.

Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

Cleveland, Brad. 2017. Customer Advocacy. linkedin.com.

Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

Cleveland, Brad. Customer Advocacy linkedin.com, 2017.

MLA Citation, 9th Edition (style guide)

Cleveland, Brad. Customer Advocacy linkedin.com, 2017.

Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.

Staff View

Grouped Work ID
f14c77d1-1e0e-f584-9dbd-6f4a799e4745-eng
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Grouping Information

Grouped Work IDf14c77d1-1e0e-f584-9dbd-6f4a799e4745-eng
Full titlecustomer advocacy
Authorcleveland brad
Grouping Categorymovie
Last Update2023-04-20 09:30:23AM
Last Indexed2024-02-24 05:34:59AM

Book Cover Information

Image Sourcesideload
First LoadedAug 7, 2023
Last UsedAug 7, 2023

Marc Record

First DetectedJan 20, 2023 09:55:00 AM
Last File Modification TimeJan 20, 2023 09:55:00 AM

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