Customer Advocacy.
(eVideo)
Author
Contributors
Published
Carpenteria, CA linkedin.com, 2017.
Format
eVideo
Status
Description
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Language
English
Notes
General Note
6/14/201712:00:00AM
Participants/Performers
Presenter: Brad Cleveland
Description
Learn to how to use customer advocacy to improve customer experiences and create loyal customers who are promoters of your products and brand.
Description
Learn why customer advocacy is important, how to develop employees who are customer advocates, and how to use the voice of the customer (VOC) to inform strategies across functions including IT, HR, R&D, production, and legal. Customer strategist Brad Cleveland reveals a proven model for creating an effective customer advocacy initiative, which includes capturing customer insights, interpreting and analyzing intelligence, communicating findings, prioritizing action items, measuring results, and turning customers into promoters of your products and services.
System Details
Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.
Citations
APA Citation, 7th Edition (style guide)
Cleveland, B. (2017). Customer Advocacy . linkedin.com.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Cleveland, Brad. 2017. Customer Advocacy. Carpenteria, CA: linkedin.com.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Cleveland, Brad. Customer Advocacy Carpenteria, CA: linkedin.com, 2017.
Harvard Citation (style guide)Cleveland, B. (2017). Customer advocacy. Carpenteria, CA: linkedin.com.
MLA Citation, 9th Edition (style guide)Cleveland, Brad. Customer Advocacy linkedin.com, 2017.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
f14c77d1-1e0e-f584-9dbd-6f4a799e4745-eng
Grouping Information
| Grouped Work ID | f14c77d1-1e0e-f584-9dbd-6f4a799e4745-eng |
|---|---|
| Full title | customer advocacy |
| Author | cleveland brad |
| Grouping Category | movie |
| Last Update | 2023-04-20 09:30:23AM |
| Last Indexed | 2025-04-19 04:27:46AM |
Book Cover Information
| Image Source | sideload |
|---|---|
| First Loaded | Apr 9, 2025 |
| Last Used | Apr 9, 2025 |
Marc Record
| First Detected | Jan 20, 2023 09:55:00 AM |
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| Last File Modification Time | Jan 20, 2023 09:55:00 AM |
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